Riggs Construction Technologies Product Support Specialist

JA Riggs Tractor Company • Little Rock, AR

1d

About The Position

The Riggs Construction Technologies Product Support Specialist provides expert client support, training, and consulting for Trimble and Cat digital construction and machine control technologies. This role partners with clients, sales, and internal teams to ensure successful implementation, performance, and adoption of construction technology solutions that improve productivity and accuracy on jobsites.

Requirements

• 5–10 years of experience with GPS/machine control technology (Trimble preferred)
• Strong understanding of construction processes and jobsite workflows
• Ability to read and interpret construction plans and technical documentation
• Experience with electrical and mechanical systems related to construction technology
• Excellent verbal, written, and presentation skills
• Strong problem-solving and client service abilities
• Work well in a team environment and have a servant mentality both inside and outside the organization.
• Be a process oriented individual
• Valid driver’s license and clean driving record
• Live the Riggs Way and Follow the Traits of an Ideal Employee

Responsibilities

• Serve as Trimble/Cat technology expert for machine control, grade control, and digital construction solutions
• Lead system startups, commissioning, and operator training at client sites for on-machine technolgies
• Provide client training on Trimble Business Center (TBC), WorksManager, WorksOS, VisionLink, etc
• Work to identify new market segments and develop strategies for success (Drones, Mobile Scanning, Modeling Building)
• Support new and existing clients with setup, troubleshooting, and optimization of software and machine technology
• Verify system functionality and accuracy at delivery and during field support visits
• Act as the primary technical liaison with manufacturer representatives to resolve application issues
• Support sales efforts through demos, solution recommendations, quote review, and client consulting
• Communicate technical issues, solutions, and improvement opportunities to SITECH/Riggs management
• Continual train to stay current with emerging technologies in the rapidly changing market

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees