Product Support Specialist - Louisiana - Remote in Territory

Terex Corporation

9d • Remote

About The Position

This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Louisiana territory and the selected candidate must reside in one of these areas.

Requirements

• Must be located in -
• High school diploma or equivalent
• 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)
• Must have strong interpersonal and communication skills
• Valid driving license with clean driving records
• Knowledge of construction equipment

Nice To Haves

• Excellent problem-solving skills
• Great attitude and high energy
• Excellent learning and training skills
• Can work independently or in a team environment
• Detail oriented with strong problem-solving skills
• The ability to manage multiple tasks despite frequent interruptions
• Strong orientation towards quality, safety, and continuous improvement
• Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support
• Hands-on knowledge of Genie product line is desirable
• Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)
• Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

Responsibilities

• Identifies and resolves customer concerns with Genie AWP products
• Assists customers with their service training needs and information
• Assists engineering as requested with the improvement and development of Genie AWP products
• Assists all customers with the safe and proper operation of Genie AWP products
• Requires up to 70% travel (fleet vehicle provided) in Louisiana

Benefits

• The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees