Product Support Specialist

Relevant Industrial LLC•Houston, TX

26d

About The Position

This is an entry level Valve Product Specialist position that is responsible for providing customer driven focus to provide technical expertise, and product selection for our core valve product portfolio. The expectation is that the valve product specialist will work with leadership, outside sales, inside sales, service, and core vendors to grow our valve portfolio at a rate of 15% growth YOY or greater. After being provided the necessary training, the valve specialist will be expected to work independently on strategic sales initiatives, procedures, and goals. The valve specialist is expected to be able to perform day-to-day sales activities and meet sales objectives with guidance and mentoring from leadership. This position will require a tremendous amount of self-discipline, drive and persistence to be successful. The position requires the ideal candidate to travel extensively throughout the United States; an expectation of 75% travel time is required within the first two years. This is a unique opportunity for a driven individual to work in a dynamic industry for a company with strong, customer and employee centric values. This position will help develop the core sales, organizational and time management skills that will provide the right individual tremendous benefits in their career. In add ion you will have the opportunity to learn from seasoned sales and product professionals within the company and our suppliers to ensure you are successful.

Requirements

Ability to prove strong mechanical apptitude
Proven engineering, technical or military training in a technical field with a concentrarion in any of the following disciplines: mechanical, electrcial, steam, HVAC, process controls, piping systems
Ability to speak in front of a group and convey technical concepts
Positive attitude, self-motivated, confident and tenacious.
Ability to travel up to 75% and manage expenses within corporate guidlines
Results-oriented with a delivery focus and strong organizational skills
Must be well-organized and capable of independent follow through
Familiarity with current Windows operating systems and proficiency in required software, including Word, Excel, Outlook, etc.
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

Responsibilities

Become the subject matter expert (SME) for the products and supplier within the category
Develop accounts by informing customers of all our value-added services
Handle customer complaints promptly and effectively
Provide account & product guidance for sales personnel
Provide product & market training for sales personnel and new employees as required
Taking a lead role in key business pursuits, monitor and help win key sales opportunities.
Assist with project proposal development
Deliver technology seminars with end users, integrators, & engineering firms
Conduct product demonstrations with key customers as needed
Provide guidance for sales personnel & assist in identifying & scheduling joint sales calls with principals
Communicate regularly with assigned manufacturer representatives
Develop deep raltationships with key principles of the assigned suppliers within the category
Work with leadership and Marketing team to create product campaigns to run throughout the year. Drive demand in desired markets leveraging manufacture support.
Work with leadership to organize all industry and customer events that are related to the category
Assist the team in identifying and help expand the products into the digital platforms like e-catalog, e-commerce, and company product websites. Help be liaison between supplier and internal teams