Product Support Specialist

Vontier • Greensboro, NC

8d

About The Position

The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition.

Requirements

• 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works
• Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment
• Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption
• Ability to travel 25%+ of the time

Nice To Haves

• 2+ years of familiarity working with Veeder-Root’s Environmental Solutions portfolio

Responsibilities

• Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality
• Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition.
• Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements.
• Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution.
• Ensuring we have support applications in place to increase “ease of doing business” with our Environmental Solutions brands
• Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials.
• Cultivating relationships with key technology partners that enhance the value of GVR’s digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact.
• Global Responsibility: Heavy focus on North America with some International travel possible

Benefits

• premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance
• programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more
• paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees