Product Support Specialist - Non-Acute
About The Position
The Product Support Specialist provides Sales teams with Clinical Services technical and sales presentation support to help secure new business, ensure successful customer integration, and promote the utilization of established products. This role involves supporting sales representatives through pre-sales and/or post-sales technical assistance and assisting the Clinical Resources Manager with the training, development, and delivery of Clinical Services products and programs. This position is considered an excellent opportunity for individuals interested in transitioning into a Field Sales role with Medline in the future. Medline is a global provider of medical-surgical products and supply chain solutions, serving various points of care. The company, headquartered in Northfield, Illinois, employs over 43,000 people worldwide and operates in more than 100 countries, aiming to improve clinical, financial, and operational outcomes for healthcare providers.
Requirements
- Bachelor's degree
- At least 1 year sales or related experience
- Experience developing presentations to various audience levels
- Willing to travel at least/up to 100% of the time for business purposes (within state and out of state)
Responsibilities
- Support corporate sales initiatives to grow market share with clinical, sales and product consulting activities.
- Coordinate the integration of product and/or program conversions to improve customer experience and support system implementation
- Assist and prepare technical proposals on Medline's Clinical Services products and programs that can meet customer needs and how they can be integrated and implemented within customer's facility
- Prepare and present customer needs plan to Medline sales teams to assure complete plan is feasible within cost, time, and environment constraints
- Research and analyze customer’s background and product needs and key objectives and incorporate this information as appropriate.
- Communicate proactively with the sales force to relay this information
- Gather data and information on customers and participate in developing presentations relative to keeping customers current on products, product enhancements, and/or product conversions
- Collaborate with the Clinical Services and Sales teams on product conversions, trials, and market research
Benefits
- competitive total rewards package
- continuing education & training
- tremendous potential with a growing worldwide organization
- health insurance
- life and disability
- 401(k) contributions
- paid time off
- bonus and/or incentive eligible
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
