Product Support Specialist

AGCO Corp. • Fargo, ND

35d • Onsite

About The Position

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.

Requirements

• Bachelor's degree in Agricultural Systems Technology, Agronomy, or equivalent experience (1-3 years in Precision Ag support or product support).
• Familiarity and hands-on experience in the agriculture industry.
• Strong writing, editing, and creative expression abilities.
• Comfortable communicating and presenting to large groups.
• Strong problem-solving skills and critical thinking.

Responsibilities

• Serve as the primary contact for growers and dealers, handling technical support calls during office hours and on an after-hours rotation. This includes addressing installation, in-field operation, breakdown issues, and responding to online ticket inquiries.
• Act as a crucial liaison by communicating current issues and future product needs to the R&D team and actively participating in the go-to-market process for new product launches.
• Initiate, manage, and execute projects aimed at enhancing customer experience, optimizing internal processes, and improving training programs' effectiveness.
• Generate and edit essential technical publications, including operator/installation manuals, service bulletins, and knowledge base articles. Additionally, lead both introductory and advanced l5+ evel breakout sessions for dealer training and PTx conferences.
• Contribute to trade show success through booth setup, tear-down, and staffing. Be responsible for rebuilding and maintaining planters used for shows, testing, and training, including product installation. Assist with and present at Planter Technology Institution events, and compile, analyze, and report on test plot and field data for marketing and research purposes.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Number of Employees: 5,001-10,000 employees