Product Support Specialist

Unicity USA•Las Vegas, NV

2d•Onsite

About The Position

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person to person sales which has given a personal touch to our sales and growth. This position would be located in Las Vegas, NV and will be on-site. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow. In addition to competitive pay we can offer: Heath, Dental, Vision, Life and other benefits that begin within a month Paid Parental Leave Generous vacation allowance in addition to company paid holidays 401(k) with company match Substantial company product allowance Reimbursement for internet, cell phone and gym/wellness activities

Requirements

Someone proficient in professional engagement (Phone and In-Person).
A candidate who asks, "How could this be done better?" and provides feedback to management.

Nice To Haves

Spanish/English bilingual skills are highly preferred.

Responsibilities

Member Education: Answer questions with accurate, science-based information regarding our metabolic health products.
Video Onboarding: meaningful connections via video calls to comfort and guide members as they begin their journey.
Subscription Management: Proactively reach out to customers to resolve declined payments or subscription issues, ensuring they don't miss a shipment.
Sales & Service Hybrid: Identify customer needs to suggest product adjustments or add-ons that enhance their results.
Brand Ambassadorship: Host guests for in-office tours and represent the brand at local pop-up sales events.