Product Support Specialist

Creative Works, Inc.•Indianapolis, IN

7h•Onsite

About The Position

Hey tech enthusiasts! Ready for a thrilling ride in the world of advanced Windows and Linux configurations, escape rooms, and virtual reality? We're on the lookout for a full-time superhero to join our tech support team! If you're a pro at delivering top-notch customer service, love diving into creative projects, and can handle support cases with a smile (even on weekends), we want YOU. From low-voltage wiring to PCB and PLC development, your days will be a mix of excitement and problem-solving.

Requirements

Experience in a technical or related field (IT, audio/video, telecommunications, etc)
Proficient in small electronic repairs, low voltage wiring, and troubleshooting
Working knowledge of Windows and Linux advanced settings and configurations
Safe use of power and hand tools
Valid driver's license

Responsibilities

Delivering exceptional customer service
Help Desk - Able to handle internal and external support cases by phone, email, or chat (a rotating on-call schedule that includes evenings/weekends)
Advanced Windows and Linux Configuration
Creative concepts and development including escape rooms, laser tag, special effect lighting, virtual reality, and arcade attractions
Concept to implementation for various projects
Strong aptitude for learning and self-teaching
Low voltage wiring
PCB and PLC development
Problem-solving common PC hardware and software errors
Network design and implementation
Internal IT and data management
Strong written and oral communication
Must be able to work well with others and communicate status and concerns in a positive manner
Must be able to follow the directions of the manager and complete individual tasks independently in order to accomplish tasks with high confidence and quality.
Organization
Able to see tasks from start to finish
Work well under pressure
Handle multiple tasks simultaneously
Excellent written and oral communication skills
Excellent computer skills for using our various online cloud-based tools and software programs
Able to find solutions to uncommon issues and make decisions
Demonstrate logical reasoning and thoughtful insights when it comes to problem-solving
Resourcefulness
Attention to detail

Benefits

Medical, dental, vision, life, ancillary, & pet insurance coverage opportunities available
Financial wellness program available
Employee Assistance Program (EAP)
401K opportunities available (Standard Safe Harbor Match)
Employee Discount Program
Generous PTO Plan
Parental time for the birth or adoption of a child
Several paid holidays (for full-time employees)
Paid Volunteer Time Off to serve at a 501(c)3 charitable organization on behalf of the company
Onsite fitness facility