Product Support Specialist

Panduit • Tinley Park, IL

2d • $22 - $26 • Hybrid

About The Position

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! Be the voice of the customer and the engine behind seamless solutions. As a Product Support Specialist, you’ll champion customer needs across teams, turning questions into clear answers and challenges into proactive wins. From pre-sale guidance to post-sale support, you’ll deliver transparent communication, expert product insight, and frictionless experiences ensuring every interaction builds trust and drives satisfaction.

Requirements

• Bachelor’s degree in business, marketing, or engineering required; or relevant equivalent experience in lieu of degree.
• 2-4 years in customer service or product support role.
• Strong technical aptitude with the ability to quickly learn and apply product knowledge.

Responsibilities

• Serve as the first point of contact for customers, resolving moderately complex product and application issues across business units.
• Handle technical requests across phone, email, and other channels, providing clear guidance, coaching, and timely follow-through.
• Partner with global peers and product management to accelerate solutions and deliver consistent, high-quality support.
• Collect and manage product data to strengthen self-service tools and improve information accessibility.
• Collaborate with account teams and channel partners to support sales needs, including part-number requests and field technical inquiries.
• Perform basic troubleshooting to quickly diagnose and resolve customer challenges.

Benefits

• Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level