Product Support Specialist I

Systems Innovation Engineering

16d•Hybrid

About The Position

The Product Support Specialist I organizes schedules and manages flow of work within or between organizational units or businesses. Reviews master schedule and work orders, establishes priorities, and adjusts schedule according to projects. This position requires collaboration with internal and external stakeholders to support the implementation and operation of enterprise PLM systems for U.S. Department of Defense customers. The ideal candidate has 1-3 years of experience working in a similar capacity on any large enterprise system implementation/integration project specific to the 12 elements of Product Support.

Requirements

Currently hold an active U.S. security clearance (or able to obtain one).
Bachelor’s degree in Business Administration or a related field preferred.
Minimum 1-3 years of experience in Product Support.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and documentation tools such as Confluence or SharePoint.
Strong analytical and problem-solving skills, with attention to detail.
Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences.

Nice To Haves

Experience in Aerospace and Defense industries or other highly regulated environments.
Familiarity with Product Support elements.
Knowledge of DoD software development policies, requirements and artifacts like Contract Data Requirements List (CDRL), Software Design Description (SDD), Interface Design Description (IDD), Software Development Plan (SDP), Interface Control Document (ICD), etc.
Understanding of data migration and system integration concepts.
Familiarity with Configuration Status Accounting and/or Provisioning processes in the US DoD or equivalent military industrial supplier or platform owner.
Experience with at least one PLM application like Windchill, Teamcenter, Arena, Oracle PLM, Enovia, etc.

Responsibilities

Assist with developing and implementing program strategies that align with organizational goals and ensuring projects contribute to overall program objectives.
Assist with overseeing projects to ensure they are executed effectively and efficiently.
Assist with tracking project progress and performance, identifying potential risks and issues, and reporting on project status to stakeholders.
Assist with data development in PLM and Reliability tool suites.
Maintain clear and consistent communication with stakeholders.