Product Support Sales Representative (CSA)

JAMES RIVER EQUIPMENT GROUP•Charlotte, NC

15d

About The Position

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace. As a Product Support Sales Representative (CSA), your typical responsibilities include: Increasing incremental parts sales by developing parts and service estimates and quotes as required. Prospecting for new customers. Coordinating with Parts Manager regarding customers, promotions, product needs. Maintaining Parts On Site Cabinets. Selling defined wear parts and promotional products. Delivering Parts when URGENT. Increasing incremental labor sales by coordinating with Service Manager regarding service quotes and customer concerns. Selling inspection agreements, maintenance packages, and extended warranties. Building customer loyalty by promoting and representing the James River organization. Communicating customer problems via email to the managers responsible for resolving the problem. Completing JDU CSR Certification path. Developing a customer call schedule for the assigned area of responsibility. Submitting call reports in a timely manner. Maintaining customer machine lists and completing customer product support purchasing profiles. Meeting product support sales objectives. Joining the team at James River Equipment means you’ll enjoy a wide range of benefits, many of which start on day one of your employment with us. Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do! For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com

Requirements

High School Diploma or equivalent
Experience in the heavy equipment industry is required
Professional demeanor with great communication skills
Self-Motivated and a good listener
Assertive with a positive tone and a positive attitude
Able to make decisions
Credible to our customers with excellent follow up
Above all, we are seeking a friendly team player who has an outstanding work ethic, a willingness to continue learning and growing personally and professionally, and enjoys contributing to a positive work environment!

Nice To Haves

Strong industry knowledge as a technician and/or parts sales associate is highly preferred

Responsibilities

Increasing incremental parts sales by developing parts and service estimates and quotes as required.
Prospecting for new customers.
Coordinating with Parts Manager regarding customers, promotions, product needs.
Maintaining Parts On Site Cabinets.
Selling defined wear parts and promotional products.
Delivering Parts when URGENT.
Increasing incremental labor sales by coordinating with Service Manager regarding service quotes and customer concerns.
Selling inspection agreements, maintenance packages, and extended warranties.
Building customer loyalty by promoting and representing the James River organization.
Communicating customer problems via email to the managers responsible for resolving the problem.
Completing JDU CSR Certification path.
Developing a customer call schedule for the assigned area of responsibility.
Submitting call reports in a timely manner.
Maintaining customer machine lists and completing customer product support purchasing profiles.
Meeting product support sales objectives.