Product Support Sales Rep. - Crushing & Screening
About The Position
The Product Support Sales Representative (PSSR) is a key figure in helping to keep the customer’s machines healthy and productive by selling Crushing and Screening parts, preventative maintenance, and repair within a designated territory in a manner that reflects the company’s vision of working as “One Professional Team.” The PSSR helps develop marketing plans for this segment of Wagner’s business so that increased sales and profits may be realized. The primary functions of this position are to develop and offer the lowest possible operating cost to customers, minimize customer downtime, and merchandise and promote all applicable products offered by Wagner Equipment Co. Pay Rate: Base Salary + Commission Pay rate is dependent upon education & experience.
Requirements
- High School Diploma or GED
- 3+ years’ experience with a heavy equipment dealership in a parts or service function
- 1+ years administrative/clerical experience
- 3+ years customer service experience
- 1+ years sales experience
- Standing, walking, talking, sitting, use of hands & hearing
- Squatting/Kneeling
- Ability to ascend/descend ladders, stairs, etc.
- Medium work that includes lifting and/or moving objects up to 32 pounds or more
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- Safety & Product Knowledge
- Basic knowledge of Microsoft PowerPoint and Access
- Basic knowledge of CRM/Sales Link
- Intermediate knowledge of Microsoft Word, Outlook, and Excel
- Intermediate knowledge of DBS and ET/SIS/SIS Web/STW
Responsibilities
- Creates and maintains profiles on all major parts and service competitors
- Reports lost parts and service sales
- Compiles and maintains customer call list
- Submits call list and expense reports
- Maintains the CTS files to accomplish accurate follow-up to maximize Wagner Equipment Co.’s potential undercarriage sales
- Coordinates Service repairs and Parts deliveries
- Works cooperatively with parts and service managers to meet the needs of customers
- Makes office and on-site sales calls to customers, exhibiting strong communication skills
- Uses effective communications skills while communicating with others in the Sales Department, and with personnel in other departments and in the field
- Makes regular calls on customers to promote all available products offered by Wagner Equipment Co.
- Prospects for new users and applications for company products
- Maintains an awareness of competition
- Provides Parts and Service quotes to customers
- Recommends all service options (exchange vs. rebuild) to fulfill specific situations or customer needs
- Conducts periodic basic machine inspections to recognize parts and service potential to better serve and support the customer’s needs
- Conducts required Custom Track Service (CTS) on a regular basis
- Other duties as assigned by manager
Benefits
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
