Service Writer - Crushing & Screening

Wagner Equipment • Aurora, CO

2d • $67,873 - $93,329

About The Position

Wagner Equipment Co. offers challenging career opportunities, extensive training
and employee development along with an opportunity to grow your career and
thrive under Wagner’s reputation for excellence. We offer excellent benefits and
supply you with the tools you need to maximize your potential and grow within
Wagner.

The Crushing and Screening Service Writer is responsible for scheduling and
coordinating all service work and parts order entry throughout the crushing and
screening territory (CO, NM, W. Texas) for machine repairs in a manner that
reflects the company’s vision of working as “One Professional Team” while also
managing all related work order and paperwork responsibilities. Where
applicable, guides the work of the Service Clerk(s).

Requirements

• High School Diploma or GED
• 5 years’ experience as a technician or comparable position
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years sales experience
• 1+ years supervisory/management experience
• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to direct the work of others
• Ability to work in a fast-paced environment
• Warranty training/knowledge
• Basic knowledge of Microsoft Word and Outlook
• Basic knowledge of DBS
• Basic knowledge of SIMSI
• Intermediate knowledge of ET/SIS/SIS Web/STW

Nice To Haves

• 2 years vocational training preferred

Responsibilities

• Initiates and closes all shop work orders as necessary
• Creates service estimate for customers prior to beginning work
• Coordinate with customer regarding service estimate, approval, prior to beginning work
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
• Reviews work orders, warranty jobs, daily hours & determines
• Reviews and approves daily hours on each work order
• Reviews service Work In Progress for work orders closed in shop and open in service accounting
• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
• Complete & submit parts exchange core reports in a timely manner
• Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s
• Checks all requisitions for proper coding
• Figures dollar amounts on firm rates
• Assigns work orders and schedules workload of technicians
• Directs Service Clerk in clerical functions where applicable
• Provides input into the annual Performance Reviews
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees