PRODUCT SUPPORT- MATERIAL HANDLING (44949)

ARNOLD MACHINERY COMPANY•North Las Vegas, NV

11d

About The Position

No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, our associates help Arnold to keep that standing. JOB SUMMARY: Candidate is responsible to work with customers to create parts, labor, and equipment sales opportunities for Arnold while assisting customers with more efficient and cost effective operating conditions. Share information within the Material Handling Division that will assist in keeping all customers equipment in excellent operating and productive condition. Be a mentor and trainer for the next generation of Technicians.

Requirements

Ability to demonstrate effective written, verbal and interpersonal skills.
Ability to operate a computer and comprehend various software programs.
Skilled at, or willing to learn, performance management, negotiation, leadership, problem solving and motivation
Ability to manage under stress with Silver Service attitude.
Ability to plan, organize and prioritize assignments in order to meet deadlines with a high degree of accuracy and detail.
Knowledgeable about repair requirements and inventory lines
Ability to provide adequate training opportunities for self and staff
Willing to learn about marketing and acquiring new business.
Manage his/her time to create the maximum of customer face time.
Prior experience with construction related product machinery
Must be computer literate
Mechanical experience
Excellent Customer Service skills
High School Diploma or equivalent
Related experience could be substitution for school requirements

Responsibilities

Acting as a liaison between the customer and dealership
Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales
Writing up, monitoring, reviewing and assisting of job closing as needed by Service Writer(s)
Cold call potential new customers
Maintain two-way communication between the customers and the Service Department on current status of work-in-progress
Oversees approvals, estimates, quotes, or flat rate proposals, including promised start and completion dates to the customer taken by the Service Writer(s).
Review the work schedule daily with the Service Writer(s) to update work-in-progress (WIP) priorities, segments, parts deliveries and completion deadlines.
Assist in detecting and managing work orders that will be higher than estimated/quoted
Compile data for reports and special projects as needed