Product Support Representative

Super Bright LEDs, Inc.•Earth City, MO

2d•Onsite

About The Position

The Product Support Representative plays a crucial part in ensuring our customers receive exceptional support and assistance with our range of LED lighting products. This employee has excellent communication skills, a passion for delivering outstanding customer service, and a desire to develop technical knowledge.

Requirements

Excellent communication skills, both written and verbal, with a passion for delivering outstanding customer service
Prior experience in a customer support role is preferred
Ability to troubleshoot and solve problems effectively
Desire to learn technical lighting and develop expertise in the field
Detail-oriented and organized with strong multitasking abilities
Team player with a positive and proactive attitude

Nice To Haves

Experience with low voltage DC is a plus

Responsibilities

Provide prompt and effective customer support via phone, email, and chat, addressing inquiries related to LED lighting products.
Assist customers with product selection, troubleshooting, and installation guidance to ensure their satisfaction.
Develop a deep understanding of our LED lighting product line to provide accurate and insightful information to customers.
Stay updated on industry trends and product advancements to effectively address customer queries.
Create and update product support documentation, FAQs, and troubleshooting guides to assist customers.
Collaborate with Web Content to ensure accurate and up-to-date product information is available to customers.
Provide feedback on common customer concerns to contribute to product improvement initiatives.