Product Support Representative III

FIS Global•Milwaukee, WI

1d•Hybrid

About The Position

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: You will utilize your expertise in the business of banking. Our most successful team members have extensive banking background and understand how banks serve their customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and delivers a unique customer experience across the customer’s life cycle. Please note: This is a full-time position with a required hybrid schedule in one of our locations. Hours for this role are: 8-5 PST (10-7 CST) Current and/or future sponsorships are not available for this role. About the Team: The Client Support team is a highly collaborative organization that works together to help our clients be successful. Our team is comprised of experienced bankers that not only understand how to use our software, but how it applies to the business of banking. We are focused on handling client issues, resolving with urgency any errors they encounter. Most of our time is spent helping clients with their inquiries; helping them to better understand how to use our software so that they can best serve their customers.

Requirements

2+ years – Level III
The ability to work independently and be a self-starter
Excellent communication skills (written and verbal)
Strong problem-solving, and research skills. Ability to anticipate next steps.
Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.

Nice To Haves

Experience with the IBS core banking system (preferred but not required)

Responsibilities

Handle customer inquiries and resolving support issues such as:
Teller Processing of Financial transactions
Operational controls
Operational compliance
Balancing
Provide in-depth product support and researching client issues.
Troubleshoot problems with equipment or software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.