Physician Support Representative III

University of Rochester•Rochester, NY

7d•$20 - $26

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Using independent judgment and initiative, the Physician Support Specialist at the Wilmot Cancer Institute performs routine and non-routine duties of a highly confidential nature. Duties will include coordination of patient care, managing and monitoring of the in-basket and work queues, acts as a liaison between patients and their care team, and assists with coverage of clinics and projects when necessitated by Office Manager or other Administrator. The position reports directly to the Office Manager and will also work in collaboration with the Administrator II, Nurse Manager, Medical Director and health providers. The incumbent will apply University policies, procedures and privacy standards in the performance of all duties.

Requirements

High school diploma or equivalent required
Minimum of 2 years of relevant experience required
or equivalent combination of education and experience required
Demonstrated customer service skills required

Nice To Haves

Associates degree in Medical, Secretarial, billing or related field preferred
1 year of leadership experience preferred
Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.

Responsibilities

Schedule procedures, appointments and ancillary tests with input from physicians and other health care personnel.
Provide patients with procedure descriptions and special instructions as necessary. This requires the ability to evaluate medical information provided, to provide answers to questions asked by patients and to clarify information as needed for other areas.
Responsible for ensuring test results are received, reviewed and appropriately filed.
Work closely with the patient and care team in coordinating provider schedules with non-clinical commitments.
Coordinate patient information; entry of data into eRecord and Cadence databases as necessary.
Support for Nurse Practitioners and other health care professionals responsible for delivery of patient care.
In a professional manner, respond and document appropriately to patient calls as they are forwarded into the in-basket. When necessary, gather information, evaluate callers concerns and refer to physicians or other health care personnel to address. Must possess the ability to determine which questions should appropriately be addressed by physicians or other health care providers.
Respond to callers independently and follow-up to be sure customers are satisfied that requests were handled in a timely fashion.
Manage/monitor in-baskets/work queue on a daily basis to ensure referrals, appointments, telephone encounters and all related activities are completed and accurate; communicate any discrepancies back to clinical support and/or provider for clarification. Review of AVS (After Visit Summary) when necessary.
Template management/office schedules for multiple providers.
Acts as liaison for contact with area providers to facilitate communications with physicians. Ensures messages are received and transferred in an expedited manner to ensure timely patient care that best represents the ICARE values.
Cross-coverage in shared clerical office; special projects and other responsibilities as assigned.
Possesses the knowledge, skills, and abilities to support the Medical Records department as needed.
Other duties as assigned