Product Support Representative I

FIS Global • Bolingbrook, IL

1d • $21 - $33

About The Position

As a Product Support Representative, you will work with FIS clients to provide in-depth product support with excellent customer service. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. About the team: Our team is a transaction network. Much of our work is through email and phone calls. Superb customer service is our highest priority.

Requirements

• Prior banking or client service experience.
• Strong analytical, organizational and time management skills
• The ability to work independently
• Excellent communication and strong problem-solving skills
• Knowledge of FIS products a plus
• Recent Technical Background is a plus
• Flexibility to work weekends. Eligible for overtime pay.

Nice To Haves

• FINRA Series 7 and Series 63 Please note: If you do not have either of these, you must be willing to take the tests with a passing score within the first 90 days of employment.

Responsibilities

• Handle customer inquiries and resolving support issues such as transaction inquiries and mutual fund order processing.
• Provide in-depth product support and research client issues.
• Troubleshoot problems with software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

Benefits

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees