Product Support Program Engineering Manager (Hybrid)

BAE Systems•Fort Wayne, IN

4d•$106,654 - $181,311•Hybrid

About The Position

Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely. You don’t see it, but it’s there. Our employees work on the world’s most advanced electronics – from saving emissions in the City of Lights to powering the Mars Rover to protecting the F35 fighter jet. At Electronic Systems, you’ll be among the brightest minds, working on the aerospace and defense industry’s most difficult problems. Drawing strength from our differences, we’re innovating for the future. And you can, too. Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first – exemplified by our missions: “We Protect Those Who Protect Us®” and “We Innovate For Those Who Move The WorldTM.” Sound like a team you want to be a part of? Come build your career with BAE Systems. In Controls & Avionics Solutions, you will have the opportunity to help define and develop the next generation of avionics – whether it is fly-by-wire flight controls, full authority digital engine controls, or power management. BAE Systems is looking for a Product Support Program Engineering Manager (PEM). The business focus area of the position is the Regional Business Aircraft (RBA) and Air Transport (AT) Products and Programs in its Fort Wayne, IN facility. This position will report to the Air Transport Market Program Director. Internal and external customer relationships are important in this role and the PEM is considered to be a primary touch point for airlines, Maintenance Repair Organizations (MROs), aircraft OEMs and flight control system integrators.The PEM establishes and manages an effective team to support mostly commercial aircraft aftermarket programs to meet established cost, schedule and technical requirements. The PEM provides inputs to technical product support activities on proposals. Works with Production Program Manager(s), Service Center Program Manager(s) and relevant support functions in the execution of assigned projects and programs. The PEM will also be responsible to identify Aftermarket Value Added Services (VAS) derived from product obsolescence and field reliability improvements to create overhauls, fleet upgrade campaigns and trade-ins resulting in BAE Systems Sales and Revenue growth. VAS projects will require reliability data analysis, understanding of product structure and make inputs in the creation of business cases supporting “Request for Bid Approvals” (RBA’s) internal to BAE Systems. Interaction with OEM airframe customer support and fleet customer support will be required to determine fleet back fit and forward fit compatibility to implement VAS projects. Some travel may be required, to promote new business capture opportunities and lead field reliability communications with customers.

Requirements

Requires a Bachelor's Degree in Engineering and 7+ years’ work in technical discipline to include 5+ years of relevant work experience in the support of commercial aircraft technology.
Ability to lead development of reliability improvement and product life extension solutions such as overhauls, including inputs to create compelling business cases for customer marketing.
Coordinate Component Maintenance Manuals development, Help Desk responses and implementation of design engineering changes as deliverables to the BAE Systems’ Aftermarket Products and Services.
Ability to support commercial and military product/service offerings, including inputs to business cases for internal resource allocation and proposal approval
Requires understanding organizational roles/responsibilities to maintain compliance with commercial agreements and contracts
Willing and able to travel to support customer and inter-site needs.

Nice To Haves

Requires a Bachelor's Degree in Engineering and 10+ years’ work in technical discipline to include 7+ years of relevant work experience in the support of commercial aircraft technology.
Ability to lead development of reliability improvement and product life extension solutions such as overhauls, including inputs to create compelling business cases for customer marketing
Ability to create commercial and military product/service offerings, develop tactical/strategic business cases for internal resource allocation and proposal approval
Represent the business in industry conferences, standards development, working groups, and accident investigations.
Requires demonstrated experience excercising discretion and independent judgment in the evaluation of organizational compliance to commercial agreements and contracts
Strong skills to communicate technical and business information both orally and in writing
Exhibit sound interpersonal skills involving face-to-face and remote interaction; coordinating and negotiating with technical leadership and support personnel, and deescalating conflict with customers and suppliers
Strong computer skills. Including ORACLE and MIcrosoft Business Intelligence tools
Willing and able to travel to support customer and inter-site needs.

Responsibilities

Establish and manage an effective team to support mostly commercial aircraft aftermarket programs to meet established cost, schedule and technical requirements.
Provide inputs to technical product support activities on proposals.
Work with Production Program Manager(s), Service Center Program Manager(s) and relevant support functions in the execution of assigned projects and programs.
Identify Aftermarket Value Added Services (VAS) derived from product obsolescence and field reliability improvements to create overhauls, fleet upgrade campaigns and trade-ins resulting in BAE Systems Sales and Revenue growth.
VAS projects will require reliability data analysis, understanding of product structure and make inputs in the creation of business cases supporting “Request for Bid Approvals” (RBA’s) internal to BAE Systems.
Interaction with OEM airframe customer support and fleet customer support will be required to determine fleet back fit and forward fit compatibility to implement VAS projects.
Some travel may be required, to promote new business capture opportunities and lead field reliability communications with customers.

Benefits

health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
an employee assistance program
a legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays
paid parental, military, bereavement, and any applicable federal and state sick leave
Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards.