Product Support Manager, gUP Gemini, Labs, and Research

Google • Boulder, CO

4h • $110,000 - $157,000

About The Position

In gTech Users and Products (gUP), our mission is to advocate for Google’s users
by creating helpful and trusted experiences across the product ecosystem. We
achieve this by meeting partners and consumers where they are with support and
help, representing their needs with our product partners and proposing fixes and
features that elevate their engagement with Google's product ecosystem.
Additionally we provide a range of product services that ensure our products are
optimized for every user, no matter where they are in the world (e.g.,
localization, digitization, partner integration, and more).

As a Product Support Manager, you will be part of our Gemini App, Labs and
Research+ Lifecycles and Programs Team, focusing on both horizontal and vertical
enablement programs across Gemini App, Labs and Google DeepMind Products.

The team works on projects focused on a range of services for our product areas
and its users, including pre-launch product testing services, localization,
trusted testers, and technical solutions that enable and power our user insights
programs for Gemini App and Labs products.

In this role, you will be required to work across the entire team portfolio,
supporting and leading projects depending on business needs and priorities.
You'll need in-depth knowledge of our products and services and the agility and
adaptability to flex towards our highest priority projects.

Google creates products and services that make the world a better place, and
gTech’s role is to help bring them to life. Our teams of trusted advisors
support customers globally. Our solutions are rooted in our technical skill,
product expertise, and a thorough understanding of our customers’ complex needs.
Whether the answer is a bespoke solution to solve a unique problem, or a new
tool that can scale across Google, everything we do aims to ensure our customers
benefit from the full potential of Google products.

To learn more about gTech, check out our video
[https://www.youtube.com/watch?v=HcjR6ZngQcw].

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project management or a customer-facing role.

Nice To Haves

• Experience in leadership and stakeholder management with the ability to work with engineering/product teams on related tools and systems implementations.
• Ability to manage multiple, time-sensitive projects with engaging priorities while working separately to drive projects to completion with little guidance and high attention to detail.
• Excellent communication and people management skills, with the ability to effectively influence and communicate cross-functionally with multiple stakeholders at all levels of management.
• Excellent problem-solving skills, combined with business judgment and the ability to present to executive decision makers in a clear and compelling manner.

Responsibilities

• Design and implement cross-functional initiatives that transform user feedback into actionable product strategies, ensuring a unified and consistent user experience.
• Navigate and deconstruct complex, undefined problems into actionable work streams with clear ownership and milestones.
• Identify and drive recommendations for operational frameworks that scale program capabilities, driving cross-functional execution to eliminate bottlenecks.
• Develop and scale tooling solutions for in-depth data analysis across non-standard user feedback sources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level