Product Solutions Engineer, gUP, Food and Appointments

Google • Boulder, CO

8d

About The Position

In gTech Users and Products (gUP), our mission is to advocate for Google’s users
by creating helpful and trusted experiences across the product ecosystem. We
achieve this by meeting partners and consumers where they are with support and
help, representing their needs with our product partners and proposing fixes and
features that elevate their engagement with Google's diverse product ecosystem.
Additionally we provide a range of product services that ensure our products are
optimized for every user, no matter where they are in the world (e.g.,
localization, digitization, partner integration, and more).

Within gUP's Order with Google team, we enable high quality Food Ordering and
Appointments choices by growing the partner ecosystem at scale, while providing
support and solutions, and continuously improving the product as partner and
user advocates. We maintain a technical partnership with our most strategic
partners and help them get the most out of our Food and Appointments products,
through technical consultancy, implementation support, and scaled support
operations.

As a Product Solutions Engineer, you will balance business and partner needs
with technical constraints, develop innovative, solutions and act as a partner
and consultant to those you are working with. You will also build tools and
automate products, oversee the technical execution and business operations of
Google's partnerships, as well as develop product strategy and prioritize
projects. You will be focused on delivering excellent customer care and make
sure things go smoothly for our customers across the globe when they need us
most.

Google creates products and services that make the world a better place, and
gTech’s role is to help bring them to life. Our teams of trusted advisors
support customers globally. Our solutions are rooted in our technical skill,
product expertise, and a thorough understanding of our customers’ complex needs.
Whether the answer is a bespoke solution to solve a unique problem, or a new
tool that can scale across Google, everything we do aims to ensure our customers
benefit from the full potential of Google products.

Requirements

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Nice To Haves

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Ability to communicate technical concepts to various audiences.
• Ability to influence cross-functional stakeholders.
• Excellent problem-solving, investigative, and troubleshooting skills.

Responsibilities

• Lead cross-functional collaboration with Product, Engineering, and Partnership teams to architect solutions, provide strategic consulting for food partners, and lead partner success initiatives as a subject matter expert, resolving day-to-day challenges through the delivery of innovative, scalable solutions and technical troubleshooting.
• Propose, design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences, from engineers to marketing professionals.
• Advocate for new product features, and provide partner feedback to internal cross-functional teams including Product Management and Engineering.
• Scale support of partner integrations (both new and ongoing) by providing the necessary documentation and technical guidance and training to our technical scaled operations.
• Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level