Product Support Inside Sales Rep

Weisiger Group•Greensboro, NC

About The Position

Position at Carolina CAT - Construction Join the Carolina Cat Team As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat. Summary This position will work to achieve sales and profit goals of parts and service by promoting and selling product support offerings to assigned and unassigned customers. The ISR will identify and establish new revenue opportunities within a diverse customer base as well as growing existing customer accounts via a disciplined telephone campaign. Responsible to generate sales revenue at acceptable gross profit levels established by management while growing parts and labor market share through sales support to Carolina Cat customers and prospects.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
College or technical degree preferred.
Experience in a dealership environment in either Parts or Service.
Proven track record in equipment sales that demonstrates ability to consistently achieve and exceed goals.
Knowledge of Microsoft Word/Excel, inventory/order processing software, and contact management systems.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Grow parts and service revenue with acceptable grow profit margins (set by mgmt) through selling the value and effective use of Caterpillar marketing programs if needed
Increase market share for parts and labor (as measured by CRM system and Caterpillar OLGA system).
Through a disciplined, consistent and effective telephone campaign manage a territory consisting of assigned and prospect customer accounts.
Achieve personal development through goal setting and establishing objectives.
Manage territory via proprietary software (Saleslink, OLGA) to identify market opportunities.
Responsible for updating and qualifying equipment and contact information to assist with market share goals.
Work directly with sales, service and marketing to grow parts and service revenue throughout assigned customer base, establish sales relationships with existing customers and prospects to grow parts and service opportunities.
Maintain and grow customer relationships throughout assigned territory.
Develop business strategies with assistance from Sales Leadership, Sales Team Members and Marketing Dept. designed to partner with customers.
Maintains communication between the customer and various product support departments to ensure service work being performed as quoted and scheduled.
May be asked to visit customers in person as needed to help establish relationships and grow in personal development.
Pursues the critical success factors for the application, distribution, and satisfaction of the customers’ needs for service programs.
Develops and maintains a professional working relationship with Caterpillar and their field representatives to support the service programs and achieve overall goals.
Maintain an active call cycle with consideration for a diverse customer base
Maintain accurate customer account information and equipment population within a corporate CRM system.
Initiates and completes reports and other associated paperwork detailing customer calls, sales activity, commission, etc.
Promote dealer services including - but not limited to – parts and service, construction equipment and rental.
Establish customer relationships as a single point of contact.
Close sales.
Other duties as assigned.