Product Support Engineer

KSB•Grovetown, GA

About The Position

Product Management serves as the link between customer and market needs and the development, production, and ongoing performance of GIW® Slurry Pumps. This team’s mission is to: Capture and communicate the voice of the customer throughout the company Develop product roadmaps aligned with market demands and business objectives Continuously improve cross-functional processes to exceed customer expectations worldwide Support a culture of excellence and innovation across KSB Mining The Product Support Engineer position focuses on: Developing, implementing, and managing tools for the global coordination of GIW® Slurry Pumps across four continents Maintaining product data for selection tools, configurators, sustainability assessments, and marketing Creating and refining business processes to support the introduction, sale, production, and service of new products The ideal candidate: Brings strong analytical and interpersonal skills with an entrepreneurial outlook Frames problems effectively, presents new ideas clearly, and influences peers to achieve solutions within cross-functional teams Understands the importance of data and digitization in industrial processes and recognizes how these impact customer experience, product development, and business results Embraces continuous improvement and follows new ideas through from concept to implementation

Requirements

Bachelor’s degree in engineering or equivalent technical field preferred
0–5 years in an industrial product manufacturing environment preferred, but not required
Advanced proficiency with MS Office
Proficient with SAP Cloud for Customer
Familiar with industrial mining equipment
Knowledge of Total Quality Management and competitive analysis
Strong written and verbal communication skills
Fluent in English; proficiency in additional languages is desirable
Demonstrated peer leadership skills

Nice To Haves

MBA or comparable graduate degree is a plus

Responsibilities

Digital Product Integration Lead advancements of SLYSEL and integrate it with other KSB digital platforms
Maintain accurate product data to support pump selection and analytical tools
Integrate mining products within global and regional configurators
Support implementation of customer and internal landing pages, including UID tagging and integration with C4C and KSB marketing resources
Serve as a liaison for digital and AI-based support tools and facilitate product sustainability data collection (e.g., emissions, water use)
Cross-Functional Support Provide support to internal teams and stakeholders
Develop and manage a product FAQ database and other resources to improve internal communication
Ensure product documentation is accurate, consistent, and accessible
Facilitate effective cross-team communication to drive customer-focused results
Support R&D projects and field trials through the Product Launch Support process
Coordinate and prioritize initiatives that advance the global supply chain for GIW® Slurry Pumps
Assist in resolving product nonconformances with a focus on market needs
Process Implementation, Improvement, and Management Create and maintain departmental and cross-functional procedures and work instructions
Lead and participate in new process rollouts and process improvement activities
Identify and coordinate organization-wide improvement projects
Product Launch Research competitor products and services
Define and promote each product’s unique value proposition
Identify opportunities to enhance product offerings
Support the integration of third-party products and instrumentation
Coordinate product lifecycle assessments according to KSB’s development process
Collect Market and Voice of Customer Feedback Collect, summarize, and communicate customer feedback
Explore and utilize new tools and methods for gathering customer insights