Product Support Engineer (Semi Test Engineering; North Reading, MA)
About The Position
The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Semiconductor Test Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.
Requirements
- BS in Electrical, Computer or Mechanical engineering and demonstrated desire to be a practicing engineer.
- 1-3 years experience
- Expert Computer Skills
- Experience with Design for Serviceability and Reliability
- Technical Areas: Power, Networking, C/C+
- Excellent critical thinking, and problem solving skills
- Excellent verbal and written skills
- Strong writing and technical editing skills
- Commitment to product quality and customer satisfaction.
- Solid presentation skills
- Team player, self-motivated, and "hands-on"
- Must be willing to travel up to 25%
- This position is not eligible for visa sponsorship.
Nice To Haves
- Experience with Semiconductor testing desired
Responsibilities
- Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms and products.
- Provide timely and accurate support to field organizations in response to a wide array of customer issues.
- Identify opportunities to use technology to improve the way that we deliver support to our customers.
- Analyze trends and identify opportunities to improve the reliability of our systems.
- Engage with the Product Development process to influence and prepare new products for successful deployment to the field.
- Develop support and training documentation
- Conduct training to spread knowledge to all field service engineers worldwide
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
