Product Support Engineer

TRUMPF • Farmington, CT

2d • Remote

About The Position

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? Join TRUMPF as a Product Support Engineer and deliver expert technical support by phone to customers and Field Service Engineers, ensuring peak performance of TruLaser Tube sheet-metal equipment. You’ll document machine data, diagnose technical issues, recommend improvements, and collaborate across applications, sales, engineering and production teams. This role offers remote work from anywhere in the U.S.

Requirements

• 2 years of experience as Field Service Engineer/Technician or Applications Engineer/Technician that includes the following:
• Computer software
• Electronics, digital circuits, and wiring
• Mechanics and hydraulics
• TRUMPF TruLaser Tube machines programming and demonstration or service
• CO2 and fiber resonators

Responsibilities

• Provide high-quality technical assistance via phone to customers and Field Service Engineers to ensure optimal TruLaser Tube sheet metal equipment performance.
• Document customer machine information and technical conditions and make improvement suggestions.
• Work within a cross functional team that includes applications, sales, engineering, or production for excellent customer service.
• May work remotely from anywhere in U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed