Product Support Engineer

STENA

About The Position

The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, to ensure customer operational success and product safety of flight. The PSE will have the opportunity to build and leverage multiple skill sets including technical writing, communication with customers and partners from around the world, technical support and hardware ownership to support current and next generation products. At ST Engineering MRAS, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio. We are looking for people with innovative ideas and the drive to help us grow into the future. A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none. At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company’s expanded aircraft nacelle portfolio as well as it’s materials and processing expertise. To provide technical support for the use, maintenance, and repair of advanced composites, metallic components, and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills.

Requirements

Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university
This position involves access to export-controlled technology which requires U.S. Person status or government authorization. A ‘U.S. Person,’ as defined by 22 C.F.R. §120.62, includes U.S. citizens, U.S. nationals, individuals lawfully admitted for permanent residence (green card holders), and individuals granted asylum or refugee status in the United States. To be considered for this position, you must either be a U.S. Person or fall within a legally recognized export control exception or authorization. If hired, you will be required to provide valid proof of such status.

Nice To Haves

Three or more years of experience in engineering and/or technical customer support and knowledge of nacelle hardware, the aviation industry and engineering technology and tools are preferred, but not mandatory.
Demonstrated ability to analyze and resolve problems
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to interface effectively with all levels of the organization and external customers
Effective team building skills
Strong project management skills
Effective problem identification and solution skills
Ability to develop and execute plans with a sense of urgency
Proven analytical and organizational ability

Responsibilities

Provide, with guidance from senior PSE resources, timely technical support for the repair, maintenance, and operation of our hardware to customers
Comprehend and synthesize data from maintenance manuals, engineering drawings & specifications to respond to customer technical inquiries
Monitor in-service problems and reliability of our products to ensure program reliability requirements are achieved
Participate on teams assigned to address in-service problems and to provide continuous product improvement and value for our customers
Obtain hardware damage details from customers and collaborate with Repair Engineering to generate structural repairs for field damage cases
Participate in Root Cause and Corrective Action investigations for events occurring on fielded hardware in the fleet
Collaborate with Technical Publications Team to ensure the accuracy and completeness of ST Engineering MRAS technical publications and instructions for continued airworthiness
Participate on teams assigned to address organizational initiatives and issues
Participate as a presenter in technical, program, and customer reviews or conferences
Prepare and present technical data to internal and external customers
Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures