Product Support Engineer - Quality & Diagnostics

Diversified Services Network, Inc. • Mossville, IL

2d • $70,000 - $81,000

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Quality Test Engineer- Quality & Diagnostics to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
This role offers field technical support and fleet management to maximize machine performance, equip dealers with essential tools like parts and service information for diagnosing, maintaining, and repairing equipment, and deliver round-the-clock technical support.

Requirements

• Bachelor's degree in computer science, software engineering or relevant field required and 5 years of relevant experience is required
• Technical Skills
• Communications Skills
• Collaboration
• Microsoft Products
• Multimeter
• Oscilloscope
• J1939 CAN Communication
• Ethernet
• Electrical Troubleshooting
• Hydraulic Systems
• Software Troubleshooting
• Hall Effect Sensor
• Pressure Transducers
• Angle Sensors
• Technical Writing
• Data analysis
• Six Sigma Methodologies
• Scripting/Macros
• Clear communication
• Friendly
• Empathetic
• Self-motivated
• Persistence

Responsibilities

• Investigating warranty and failure claims for quality opportunities
• Answering dealer technical service inquiries
• Collaborating with engineering departments across the company
• Internally reporting on product quality

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees