Product Support Engineer III

Sierra Nevada Corporation•Omaha, NE

27d

About The Position

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer III, you will be using your skills and hands-on expertise to provide technical support and troubleshooting for our product and system prototypes. You'll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. You're technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators. The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains - air, land, sea, space and cyber. At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest-growing companies. Learn more about SNC This posting will be open for application for a minimum of 5 days and may be extended based on business needs. SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team! SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

Requirements

High school diploma or GED equivalent, and typically 6 or more years of related experience
Higher education may substitute for relevant experience
Hands-on experience with wireless networks, tactical communications and personal computers
Communication and customer interface skills
Thorough understanding of system level maintenance of networks and communications systems
An active Top Secret with SCI eligibility U.S. Security Clearance is required
U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance.

Nice To Haves

Bachelor's degree in a related field of study
Working knowledge of operating military units and logistics
Familiarity with the network and integration of traditional communications systems and sensors
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
Experience with RF, vehicle installation and maintenance procedures
Background in the Aerospace and Defense Industry, Government, or US Military
Leadership experience in the military or civilian organization

Responsibilities

provide technical support and troubleshooting for our product and system prototypes
assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems
product installation
testing
error/defect detection and correction
coordinating the appropriate corrective action with engineers and operators