Product Support Apprenticeship

JLL•Chicago, IL

25d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Program The Product Support Apprenticeship program is a 6-12-month program where you will get on the job experience in data cleansing, product support, and exposure to courses to more broadly understand product management. Through this program you will develop the skills and technology expertise necessary to be competitive for our entry level roles on the product support team. Program Details Duration: 6 -12-month apprenticeship Hours: 29 hours a week Location: Remote or Chicago, IL Role scope The Product Specialist Apprentice supports across our entire team of Product Specialists to standardize the quality of business facing care, user onboarding and data quality within the Leasing & Capital Markets Technology Group. They are responsible for supporting the product experts that work with the product end users directly, championing data integrity, and participating in the improvement of our technology through our product delivery processes. The Product Specialist Associate strives to a high quality of care, delivers consistent and effective issue resolution, and documents playbooks and best practices to improve the usability of our technology. Description As a Product Specialist Apprentice, you will be responsible for:

Requirements

Pursing Associate/Undergraduate degree in a related field (Finance, Real Estate, Data, Product, Customer Service/Success) or pursuing any continuing education in technology
Customer support experience preferred
Comfort with documentation tools or willingness to learn (Confluence, as an example)
Intermediate Knowledge of Microsoft office (Word, Excel, Outlook)
Basic knowledge in SQL/SOQL for querying large datasets; or willingness to learn
Willingness and ability to learn new or tangential technology products to supported product(s)
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Responsible for technology on-boarding for new hires and off-boarding for terminated employees
Works with other specialists to actively improve messaging consistency and efficiency of resolution
Completes ad hoc administrative requests in support of other product support teams
Actively participates in the product support learning academy and upskilling programming