Product Support and Warranty Representative
About The Position
Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career. Bullfrog International designs and manufactures the world's only luxury hot tubs with the patented JetPak Therapy System. JetPaks are modular jetted spa seats that allow the user to customize, interchange and upgrade their hot tub's jetted massages at any time. Founded in 1996, Bullfrog International is headquartered in the greater Salt Lake City, Utah metro area. Job Summary: We are seeking a motivated and detail-oriented team member to join our Product & Customer Care team. This hybrid role provides technical support to our dealer network, assists customers through our e-commerce platform, and manages service scheduling for our factory retail locations.
Requirements
- Knowledge of hot tub systems and components preferred (training available)
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and adapt in a fast-paced environment
- Customer-focused with a positive and professional attitude
- Proficient with scheduling software preferred, CRM systems, and Microsoft Office
Nice To Haves
- Previous experience in spa or pool industry
- Experience with warranty processing or e-commerce platforms
- Bilingual (Spanish) a plus but not required
Responsibilities
- Dealer Technical Support: Provide phone and email support to dealers for technical troubleshooting on hot tubs and swim spas
- Guide dealers through warranty procedures and proper diagnostics
- Document and track support cases in our system to ensure resolution and follow-up
- E-Commerce Customer Support: Respond to customer inquiries related to online orders, part compatibility, and general spa care
- Assist with order tracking, returns, and product questions to ensure a smooth online experience
- Collaborating with the e-commerce team to improve customer service workflows
- Factory Store Service Scheduling for Bullfrog Service Department and 3rd Party: Coordinate and schedule service appointments for company-owned retail locations
- Communicate with service technicians and customers to confirm availability and appointment details
- Monitor and adjust the schedule to maintain efficiency and meet customer expectations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
