Product Support Advisor - Produce
About The Position
This role supports the department in achieving company goals, including high-end customer order fulfillment and managing inventory to the lowest possible DSO. The Product Support Advisor is responsible for managing and supporting the implementation of corporate category strategies and initiatives within the operation company (OpCo). This involves supporting OpCo sales staff with product assortment updates, informational inquiries, and delivering product cutting and training sessions. The advisor drives OpCo required category initiatives and assortment in harmony with corporate requirements, executes recommended assortment changes, and supports positive local supplier relationships.
Requirements
- Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions
- 3+ years of experience
- Experience working within a retail, wholesale or distribution environment
- Ability to manage conflict and reach quick resolution with facts and dialogue
- Ability to multi-task in a fast-paced environment
- Ability to drive positive merchandising change
- Ability to work with all levels of the organization and collaborate with dotted line reporting
- Ability to collaborate and facilitate timely communication
- Ability to work cross-functionally
- Proactive attitude to highlight and address issues as they arise
- Strong written & verbal communications skills
- Strong organizational & planning skills
- Ability to execute all Merchandising standard processes
- Strong supplier negotiation skills and ability to form a professional working relationship with suppliers and brokers
- Strong excel skills
Responsibilities
- Execute Category Management and other initiatives within assigned categories
- Responsible for Category success and overall Support of Corporate core suppliers
- Communicate with planners/suppliers/brokers/sales team/customer service
- Manage and promote local assortment within assigned categories to achieve company goals
- Manage local supplier and broker relationships
- Provide input, support, and guidance to operation company (OpCo) Sales Specialist
- Facilitate corporate assortment training at the operation company (OpCo) as required
- Conduct local supplier reviews and negotiations using corporate best business practices
- Negotiate/secure supplier-funded customer deviated pricing
- Facilitate negotiations and management of local Earned Income programs
- Manage and review company Earned Income components
- Work with supplier Category Captains or Advisors for focus categories as required
- Support inventory depletion process by identifying items to be discontinued and assisting in supplier negotiations to return products
- Drive results on focus categories and support promotional activities and selling events
- Direct line of contact for local sales and communicate with and assist Sales on all issues
- New item and Vendor creation
- Drive increased Sysco Brand sales
- Manage category equities and market pricing to support pricing integrity in conjunction with RevMan team
- Collaborate and review Sales and GP results of Market Cost Price changes with Revenue Management team
- Provide market commodity/industry news and updates to the sales organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
