Product Success Associate (US Remote)

First Advantage • Atlanta, GA

1d • Remote

About The Position

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Who You Are: As a Product Success Associate (PSA) supporting the Drug & Occ Health Screening (DOHS) product line, the primary responsibility of this position is to support the sales and client success teams with growth of FADV's DOHS client base. Through continuous and effective partnership with FADVs commercial teams, the PSA will support new business development, proactively share necessary insight, and facilitate new ideas for generating demand of DOHS products and services.

Requirements

• Build and maintain strong rapport with commercial and product line teams
• Consistently exercise strong interpersonal and cross-functional collaboration, and manage objections/conflict
• Maintain strong management, communication and presentation acumen
• Ensure strong organization and prioritization of work responsibilities and projects
• Effectively address technical and non-technical issues to produce positive outcomes
• Maintain proficiency in Excel, Word, Powerpoint and other business software
• Minimum four (4) years of related work experience
• Bachelor's degree in business or a related field or related experience

Nice To Haves

• Prior experience in the workplace drug and health screening domain preferred

Responsibilities

• Provide subject matter guidance in the drug-free workplace and occupational health screening domains
• Share insight with FADV commercial teams and support the management and pursuit of new DOHS business opportunities
• Collaborate closely with commercial teams to scope prospective and existing client screening and workflow requirements
• Map client screening and workflow requirements to FADV products and functional capabilities, identify gaps and omissions, and present DOHS solutions to enhance client programs
• Collaborate closely with DOHS teams to meet client ordering/fulfillment requirements, and to ensure go-live readiness
• Develop innovative ways to improve client experience and mitigate client risk
• Provide commercial teams with tools and education related to DOHS products, pricing and processes including support for DOHS Knowledge Hub /Sharepoint content
• Close collaboration with DOHS product management, product fulfillment and operations teams to stay up-to-date on changes and share feedback and ideas for improvement

Benefits

• Ability to work remotely with occasional business travel
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
• Access to new tech and growth opportunities, and leaders who want to see you succeed!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees