Product Strategist

Valon Tech • New York, NY

7d • Hybrid

About The Position

As a Product Strategist, you’ll shape the development of Valon’s SaaS servicing platform, then own the rollout with enterprise clients. You’ll drive engagements with customers, all the way from the opening sales pitch to implementation to post-launch success. You’ll work closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions. This is a hybrid role blending project management, problem-solving, and strategic collaboration.

Requirements

• 10+ years of mortgage servicing experience, with strong domain knowledge of most mortgage servicing industry concepts.
• Direct experience managing the technical and operational implementation of a new servicing system.
• Strong communication skills across technical and business audiences.
• Client-facing experience.

Responsibilities

• Act as a mortgage servicing subject matter expert to help shape business requirements that ultimately become product features.
• Engage with clients across the deployment cycle — from sales demos to enablement to product support.
• Serve as a product expert; educate clients on how to use Valon’s system successfully.
• Understand client needs and tailor solutions that drive measurable outcomes.
• Collaborate with tech teams (Product, Engineering, Ops) to translate feedback into feature requests and platform improvements.
• Travel as needed (approx. 25–50%) to support client implementations.

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed