Product Specialist

SeedTrust•West Palm Beach, FL

4d•$65,000•Remote

About The Position

As the Product Specialist, you will be the connector between our business teams and our technical teams. You will report to the Director of Technology, Risk, and Strategic Initiatives and work day-to-day with Business Operations and IT to turn real business needs into clear requirements, coordinated projects, and system improvements. This role is for someone who loves making things make sense: translating “what the business needs” into “what the system should do,” keeping teams aligned, and ensuring changes are implemented thoughtfully with the impact understood before we push updates to production.

Requirements

Associate’s degree or equivalent practical experience.
3–5+ years in a role like business analysis, project coordination, operations, product support, or technology support.
Strong proficiency with Google Workspace (Docs, Sheets, Slides) or Microsoft Office.
Comfort learning new systems quickly; strong documentation habits.

Nice To Haves

Experience with tools like Jira and Confluence is a plus.
Familiarity with the surrogacy/assisted reproduction industry is a plus.

Responsibilities

Bridge business and technical teams
Gather business needs and translate them into clear requirements, tickets, and documentation.
Communicate across audiences, help technical teams understand the “why,” and business teams understand the “what/how.”
Build simple, structured ways for teams to stay aligned (workflows, specs, notes, decision logs).
Assess impact before changes go live
Evaluate risks, dependencies, and downstream effects before implementation.
Partner with stakeholders to validate assumptions and define expected outcomes and success measures.
Support product, tools, and day-to-day operations
Act as the primary support contact for Operations on workflows, tools, and product questions.
Track issues and enhancement requests from intake through resolution.
Test new features and help ensure a smooth user experience.
Maintain up-to-date process and product documentation.
Coordinate projects and execution
Keep projects moving: track tasks and tickets, timelines, owners, and action items.
Anticipate roadblocks, surface risks early, and drive follow-through.
Prepare reports, summaries, and materials for leadership and cross-functional teams.