Product Specialist

Franklin Electric•Fort Wayne, IN

13h•Hybrid

About The Position

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come. The Product Specialist supports assigned products by providing application and quoting expertise, maintaining accurate product information, and partnering cross‑functionally to support product performance and new product launches. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment! MOVE FORWARD WITH US

Requirements

Associate’s degree in engineering technology, design technology, business, or a related technical field required.
One to three years of experience in product support, product development, product management, engineering support, or a related technical or commercial role.
Minimal travel (approximately 5–10%).

Nice To Haves

Bachelor’s degree is a plus.
Experience with PowerBI, database management, and light programming is a plus.

Responsibilities

Serve as the primary product subject matter expert for assigned business units, providing product selection, application guidance, and quote support to customers and the sales organization while ensuring alignment with product standards and best practices.
Act as the first point of contact for product issues, quality inquiries, and returns, partnering cross-functionally with Product Management, Engineering, Sales, Marketing, and Supply Chain to drive timely resolution and inform product lifecycle decisions.
Maintain accuracy and completeness of external product and marketing information, including pricing, system data, catalogs, and website content, while leveraging internal data and customer feedback to support product performance analysis and continuous improvement initiatives.
Gather and communicate market intelligence—including competitive insights, pricing trends, and customer requirements—to support portfolio prioritization, forecasting, and strategic decision-making.
Support new product development and commercialization efforts through VOC participation, project management of Class II and III initiatives, internal and customer training, and initiation of Engineering Change Requests (ECRs) as needed.