Product Specialist

Hendrick•Pleasanton, CA

10d•$21•Onsite

About The Position

Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Greets customer and determines make, type, and quality of vehicle desired Educates customer on current product line options and basic product specifications Provide product information (brochures) for customers when requested Demonstrate vehicle features and technology features to customer Educate customer on optional equipment available for purchase Answers questions about the vehicle, technology, and features Conducts test drives Conducts facility tours (service, parts) Conduct training classes for current customers on technology Provides assistance to customers as needed Works closely with salesperson Supports sales team as needed Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned

Requirements

Ability to perform each essential duty satisfactorily
Previous sales and/or customer service experience desired
Advanced technology skills
Valid Driver’s License
Basic Computer skills to utilize timekeeping system
Ability to learn web based applications for customer management
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
The position requires regular and predictable attendance
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Responsibilities

Greets customer and determines make, type, and quality of vehicle desired
Educates customer on current product line options and basic product specifications
Provide product information (brochures) for customers when requested
Demonstrate vehicle features and technology features to customer
Educate customer on optional equipment available for purchase
Answers questions about the vehicle, technology, and features
Conducts test drives
Conducts facility tours (service, parts)
Conduct training classes for current customers on technology
Provides assistance to customers as needed
Works closely with salesperson
Supports sales team as needed
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned