Product Specialist - Polish (Remote)
About The Position
In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.), eventually. The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Spain, Portugal, or Italy and have a work permit.
Requirements
- Primary fluency in verbal and written communication skills in Polish is essential.
- Empathy and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, and PowerPoint
- Experience working with Zohodesk or other support/service software
Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
