Product Specialist (Overlay Sales Representative) - XM

Relias•Morrisville, NC

17d•$125,000 - $195,000•Hybrid

About The Position

Are you looking for a high energy, strategic, and fast-paced position as a Product Specialist (Overlay Sales Representative) - XM? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference. Relias is a leading provider of innovative software solutions that empower healthcare leaders to act on what matters most—patient experience, staff engagement, and organizational excellence. Relias XM, our Experience Management (XM) platform, is purpose-built for healthcare, delivering seamless survey deployment, advanced analytics, and integrated feedback-driven workflows to continuously capture and optimize experiences across patients, staff, and reputation channels. We are seeking a dynamic, results-driven Product Specialist to join our team. In this role, you will partner with the Relias Sales team to qualify and close opportunities within assigned territories and serve as the internal subject matter expert on the XM solution.

Requirements

5+ years of proven experience in a sales or product specialist role, with a focus on software solutions.
5+ years of experience as an executive in SaaS sales in a healthcare setting
Proven ability to communicate with and present to C-suite and senior level stakeholders.
Strong understanding of healthcare operations, quality improvement, performance analytics, and CMS incentive programs.
Ability to manage multiple priorities in a fast-paced environment with exceptional interpersonal and communication skills.
Knowledge of healthcare systems to include post-acute care, integrated care delivery networks, payors, MCOs, ACOs and health systems
Strong understanding of compliance management and regulations, with the ability to translate technical information into understandable terms.
Self-driven with excellent time management.
Product demonstration and presentation skills
Strong listening and comprehension skills, including the ability to identify underlying client needs and translate those needs into tailored product and service solutions
Technical expertise specific to SaaS product integrations i.e. APIs, SSO, FTP
Strong client-facing experience, managing client requests, concerns, and questions
Knowledge of e-learning industry, standards, and delivery models.
Ability to collaborate as part of a client-facing team
Willingness to travel up to 50% of the time
Demonstrated ability to perform in a metrics-driven, process-based environment with high accountability
Excellent strategic thinking and systemic thinking skills
Bachelor’s degree required.

Nice To Haves

Prior consulting experience with health systems, payers, or large provider groups.
Experience analyzing safety, or quality improvement data and converting insights into operational recommendations.

Responsibilities

Maintaining a deep working knowledge of the XM Solution and the healthcare experience management niche market and intuitively map how the product solves real operational and regulatory problems for clients.
Leading executive product solution discussions , including product demos and discovery, working closely with Sales and Professional Services to understand client goals in a consultive capacity.
Serving as a go-to expert internally for the XM Solution, helping sales teams understand how to position the product and supporting them on higher-stakes or more complex opportunities.
Providing full range of consulting and advisory services to clients utilizing Relias’ consulting methodologies and programs in the areas of professional development, strategy and clinical solution support.
Working alongside Sales to support revenue goals , contributing to deal strategy, product positioning, and problem-solving in competitive or complex sales cycles.
Participating in Healthcare Experience Management industry activites including attending trade events, social selling, contributing partner content, keeping updated on industry trends, competitors, and emerging market trends to provide clients with relevant insights and solutions
Acting as a consistent feedback loop between customers and Product , helping translate real-world client needs into clear input for product improvements and future development.
Support M&A activities by identifying and evaluating organizations that present a strong strategic fit and are accretive to the overall business objectives.
Determining, developing and delivering on innovative strategies and tools to target new and current clients.
Other duties as assigned.

Benefits

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy.
Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
Promotes internal mobility and career growth aligned with evolving business needs
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees