Product Specialist, New Innovations

QGenda • Uniontown, OH

5d • Hybrid

About The Position

At QGenda, we enable healthcare providers to focus on what's most important, patient care! Serving more than 650,000 providers in over 4,000 healthcare organizations, we help our customers to make strategic workforce decisions and better manage healthcare provider capacity.
We are seeking individuals who are New Innovations platform experts, self-starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline.
As a Product Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.
Both training and supporting the software suite.
Phone and in-person customer trainings.
Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences.
Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally.
Work with end users for software support, including troubleshooting, problem analysis, and providing solutions.
Work within an agile environment with product managers and software developers as the customer advocate for enhancements.

Requirements

• 3+ years within Education, Customer Service, Account Management and/or Sales setting.
• Proactive self-directed attitude with effective time management skills.
• Proven ability to adapt communication style toward different audiences.
• Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.
• Consistent supportive teamwork habits.
• Quick learner who can adapt to a highly interactive environment.
• Strong communication skills both over the phone and in person.
• Must be available for occasional national and international travel.
• Training experience which includes designing, producing, and presenting training material to both small and large audiences.
• Comfortable and confident with public speaking to large audiences up to 150 people
• Excellent organizational skills.
• Ability to interact effectively with all levels of an organization both internally and externally.
• Business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude.
• Demonstrated ability to produce results, working in teams.
• Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials.
• Demonstrate initiative, resourcefulness, and creativity in problem-solving.
• Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction.
• Ad hoc projects as business needs dictate.

Nice To Haves

• 3+ years’ experience in a training role, specifically within a SaaS company.
• Bilingual, verbal and written.
• Medical Education industry background with knowledge of ACGME, GME and UME.
• Experience using New Innovations or similar clinical/residency management systems.
• Experience with software coding/programming and/or high degree of tech interest.

Responsibilities

• Drive product design, development, marketing, and launch processes.
• Engage with customers and prospects to support their technical needs
• Serve as the technical expert for assigned product lines.
• Write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.
• Training and supporting the software suite.
• Phone and in-person customer trainings.
• Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences.
• Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally.
• Work with end users for software support, including troubleshooting, problem analysis, and providing solutions.
• Work within an agile environment with product managers and software developers as the customer advocate for enhancements.

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees