Product Specialist/Inside Sales Representative

CECO Environmental•Greensboro, NC

About The Position

At CECO Environmental, we’re a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we’ve been addressing the world’s most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change. At CECO, you’ll be part of a growing, dynamic team committed to a cleaner, safer, and more sustainable future. As part of the CECO Environmental family of brands, KB Duct plays a critical role in delivering specialized air solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship. The Product Specialist, Inside Sales Representative, will support the overall development and growth initiatives for KB Duct’s operations and sales business segment with a focus on PO’s, Job entries, replacement and upgrade parts solutions. Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

3-5 years in inside sales or customer service experience working with sales departments and production team.
Experience in project lifecycle process for projects in manufacturing.
Strong computer skills including Microsoft office.
Experience with Sales Force is desired.

Nice To Haves

Experience in duct work (duct installation, test equipment), or construction projects into industrial markets highly preferred.
Technical background with the basic understanding of duct work, air handling, and filtration, purification, and HVAC system design preferred.
Systems Integration with a focus on process analytics would be helpful.

Responsibilities

Maintain, develop and expand relationships with existing internal customers in each department.
Assist internal departments to achieve and exceed bookings and revenue targets through coordinating shop, operations, and inside sales activities.
Serve as a subject matter expert for KB Duct parts and services.
Handle technical support questions from new and existing customers.
Collaborate with Production, Engineering and Outside Sales on product applications and cross-selling opportunities.
Provide customer support via email and by phone.
Consult with inside sales on current products and future projects
Enter jobs, PO’s and help and manage follow-up activities.
Coordinate the fulfilment of customer requirements (technical support, training, sales collateral, etc.).
Partner with Inside Sales to provide best in class service to customers.
Develop and maintain a thorough knowledge of products and services to provide accurate and detailed information to customers.
Other job duties as assigned.