Product Specialist - Automation & Emerging Technologies

Crown Equipment Corporation

43d

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Product Specialist - Automation & Emerging TechnologiesPrimary Responsibilities Coordinate projects and visits with customers and local resources. Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations. Attend cadence meetings and conference calls while on site to keep remote groups informed. Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource on site. Provide troubleshooting assistance for local service teams and work with Engineering as needed. Stay abreast of industry trends, best practices, and emerging technologies relevant to the organization's operations. Provide remote troubleshooting assistance for global support teams. Lead meetings and conference calls with customers and internal resources. Complete office work required in preparation for site visits – including but not limited to site-specific programming, testing firmware, conducting server and equipment software configurations or updates, and reviewing customer materials such as warehouse layout computer-aided draft (CAD) drawings. Analyze and interpret data to support inquiries and decisions being made by customers and other departments. Record customer experiences, test results, status updates, ongoing issues, learnings, and project milestones and share in cadence meetings with Project Management. Contribute to a Support Wiki to keep the rest of the team updated with the latest information. Present high-level updates to Management regarding status of solution development projects and/or customer-level projects. Assist Sales, Engineering, Marketing and Service by implementing and creating customer facing strategies, processes and documents. Assist with onboarding customer end-users and stakeholders to achieve their buy-in and comfort with a new technology. Collaborate with other departments to create materials and collateral to support internal Sales and Service departments, the Service Training department, Marketing, and customer-facing reference materials. Drive the adoption of innovative industry 4.0 technologies and practices through effective change management and training programs.

Requirements

5-7 years related experience
Associates's degree (Computer Science, IT or Mechanical Electronics, Industrial Engineering) Non-degree considered if 12+ years of related experience along with a high school diploma or GED
Must have valid driving privileges
Extensive Travel and Overnight Stays (over 20%)

Nice To Haves

A four-year degree in Electronics, Information Technology, Industrial Engineer or Engineering.
Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired.
Must be self-motivated to make big-picture decisions without direct supervision and should be comfortable speaking in front of larger groups.
Excellent communication, relationship building, time management, analytical and problem-solving skills.

Responsibilities

Coordinate projects and visits with customers and local resources.
Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
Attend cadence meetings and conference calls while on site to keep remote groups informed.
Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource on site.
Provide troubleshooting assistance for local service teams and work with Engineering as needed.
Stay abreast of industry trends, best practices, and emerging technologies relevant to the organization's operations.
Provide remote troubleshooting assistance for global support teams.
Lead meetings and conference calls with customers and internal resources.
Complete office work required in preparation for site visits – including but not limited to site-specific programming, testing firmware, conducting server and equipment software configurations or updates, and reviewing customer materials such as warehouse layout computer-aided draft (CAD) drawings.
Analyze and interpret data to support inquiries and decisions being made by customers and other departments.
Record customer experiences, test results, status updates, ongoing issues, learnings, and project milestones and share in cadence meetings with Project Management.
Contribute to a Support Wiki to keep the rest of the team updated with the latest information.
Present high-level updates to Management regarding status of solution development projects and/or customer-level projects.
Assist Sales, Engineering, Marketing and Service by implementing and creating customer facing strategies, processes and documents.
Assist with onboarding customer end-users and stakeholders to achieve their buy-in and comfort with a new technology.
Collaborate with other departments to create materials and collateral to support internal Sales and Service departments, the Service Training department, Marketing, and customer-facing reference materials.
Drive the adoption of innovative industry 4.0 technologies and practices through effective change management and training programs.