Product Solutions Manager
About The Position
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. This role is suited to those who want to be accountable and influential. It is the Product Solution Manager’s job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones.
Requirements
- Excellent communication skills, with strong storytelling and narrative abilities
- Ability to successfully deliver software projects in agile environments
- A painstaking attention to detail — we show our clients the very best we have to offer, and no less
- The ability to push back to stakeholders, including decision makers
- Strong customer obsession and focus on delivering value
- An appetite to continuously improve processes and ways of working
Nice To Haves
- Experience with automation, especially processes involving AI
- Knowledge of project management principles, and a product solutions manager's eye for prioritization
- Experience working as a delivery manager or in another client-facing capacity in a software company
- Experience with call centers / customer service, especially in the hospitality / banking / telecom / insurance industries
- An interest in consumer tech, design, and user behavior and interaction
Responsibilities
- Being accountable for the delivery of transformative virtual assistants, their success at solving problems for our customers, and their conversion into long-term commercial commitments
- Be the primary point of contact from a delivery perspective, managing both the communication from the client, and to engineering
- Being the voice of the client, understanding their needs, sensitivities and values and rallying the rest of the PolyAI team around such needs
- Communicating successes to our customers by turning data analysis into compelling storytelling
- Empowering and pushing our dialogue designers, solutions architects and engineers to achieve the best possible voice experience that’s always tied to a strong business case
- Collaborating with the pre-sales and sales teams to determine the best solution for a business need
Benefits
- 💰 Participation in the company’s employee share options plan
- 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- 👪 Life Insurance
- ◻️ STD and LTD
- 💰 The opportunity to contribute to the company's 401k plan
- 🏝 Flexible PTO policy + 11 designated company holidays
- 📚 Annual learning and development allowance
- 🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- 🧡 Enhanced parental leave
- 👨👩👧 Company-funded fertility and family-forming programmes
- 🌸 Menopause care programme with Maven
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
