Product Solutions Engineer, Google Store and Fi

Google LLC • Boulder, CO

41d

About The Position

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As our Product Solutions Engineer, you will be the go-to technical expert for our customer support and logistics platforms. Your mission is to ensure these systems are stable, scalable, and efficient. In this role, you will develop solutions that directly help customers find answers on their own, reducing support calls, and take full responsibility for our internal support and bug-tracking infrastructure, making it more reliable and easier to manage. You will streamline the technical process for adding new shipping partners and expanding to new countries, and free up other engineering teams by managing technical configurations, troubleshooting, and bug fixes, allowing them to focus on core projects. You'll also help us migrate to a new, modern technology platform and manage it post-launch. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video.

Requirements

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 3 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in system design or reading code (e.g., Java, C++, Python).

Nice To Haves

• Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc.).
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 5 years of experience with data analysis and SQL/MySQL.
• Ability to troubleshoot technical issues by gathering information, identifying potential causes, and testing solutions.
• Ability to read technical documentation and clearly communicate technical issues and findings to team members.

Responsibilities

• Build and maintain strategic relationships with key stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.
• Verify the functionality of a developer product feature and provide meaningful feedback to product/engineering teams that result in improvements to the developer experience.
• Create product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met.
• Scale existing or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure their effective documentation. Develop and manage a streamlined technical process for onboarding new logistics partners and expanding to new countries.
• Write solution code in collaboration with cross functional teams.
• Collaborate with Engineering to brainstorm and propose technical solutions to reduce known contact drivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Number of Employees: 5,001-10,000 employees