Product Solutions Director Agents Specialist

JPMorgan Chase & Co. • New York, NY

42d

About The Position

Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment. As a Product Solutions Director in Chief Data and Analytics Office, you are an expert in a cluster of products and the sales cycle. As a leader on the team, you leverage your advanced capabilities to craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers. You will build a team of Agent Specialists to advise firmwide teams in designing and integrating AI Agents within their application architecture. Your role involves providing expert guidance, and empowering clients to implement Agents and create business value. With superior communication and stakeholder management skills, you will cultivate strong, collaborative relationships with Product, Engineering, and Architecture teams across JPM Lines of Business, Corporate Functions, and Internal Fusion Product and Engineering Teams to drive priority outcomes.

Requirements

• 8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products
• Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes
• Demonstrable experience structuring and handling complex solutions for business problems to meet clients' needs
• 3+ years software enginerring experience
• Experience in multi-agent architectures using frameworks like LangChain, AutoGPT, CrewAI.
• Hands-on experience building or using LLM powered Agentic solutions.
• Experience in developing, training, and deploying machine learning models, Gen AI models and including knowledge of model evaluation and optimization techniques.
• Experience with cloud computing platforms (e.g., AWS, Azure, or Google Cloud Platform), containerization technologies (e.g., Docker and Kubernetes), and microservices design, implementation, and performance optimization.
• Experience in Financial Services or other highly regulated industries
• Strong foundation in mathematics and statistics, including knowledge of linear algebra, calculus, probability, and statistical methods.
• Experience leading global teams.

Responsibilities

• Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience
• Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end-to-end product solution strategies and processes
• Manages the collection of client feedback and oversees the delivery of feedback to Product teams
• Lead and mentor a team of agent specialists, fostering a collaborative and innovative environment to drive team performance and professional growth.
• Provide technical expertise empowering our internal clients to design and implement agent-based solutions.
• Engage with clients to understand their needs, provide expert guidance, and ensure successful deployment and integration of agent solutions.
• Collaborate with product and engineering to enhance agent capabilities and ensure seamless integration with existing systems and processes.
• Develop best practices for Agentic Systems architecture and integration including performance monitoring, optimization and evaluation.
• Collaborate with AI researchers, ML engineers, and software developers to push the boundaries of Agentic AI.
• Develop prototypes, blueprints and demos for rolling out education and training across the firm.
• Provide thought leadership and contribute to technical white papers on Agentic implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees