Product Services & Management Analyst-Epic Clin Doc

Northwell Health•New York, NY

13h

About The Position

This position is for a Product Services & Management Analyst specializing in Epic Clinical Documentation (ClinDoc). The role involves analyzing, verifying, tracking, and providing recommendations for the implementation and ongoing maintenance of projects, products, and solutions. The analyst acts as a crucial liaison between various agile and project teams. Key responsibilities include developing and delivering product and solution plans, creating training materials throughout the implementation lifecycle, and ensuring smooth operations post-implementation. The role also entails configuring HIPAA rules based on system policies and legal requirements, ensuring compliance with system policies, applicable laws, and contractual agreements. The analyst will perform solution audits, resolve discrepancies, collaborate with implementation teams to address user issues, and provide customer support both during and after implementation. Furthermore, the position involves conducting post-implementation satisfaction surveys, advising management on results, recommending actions, troubleshooting issues, resolving concerns, and designing transition and implementation plans for newly acquired facilities. The individual will operate under general guidance, with varied work assignments requiring interpretation and independent decision-making.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
Minimum of 3 years of relevant experience, required.

Nice To Haves

Epic Certified
Epic Clinical Documentation/ClinDoc certified
Bachelor's degree in Computer Science, Business, or Engineering, preferred.
Experience working in a dynamic, high-technology environment, preferred.
Excellent communication, interpersonal & leadership skills, preferred.

Responsibilities

Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
Serves as a liaison between business and technology teams.
Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
Performs solution audits; resolves discrepancies, as required.
Collaborates with implementation teams to resolve user issues.
Consults with departments to provide customer support during and post implementation.
Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
Performs related duties as required.