Product Service Support Representative

Tigercat | MacDonald Steel

4d • Remote

About The Position

Tigercat Industries, a leading manufacturer of premium forestry and off-road equipment, is seeking a highly motivated, driven and organized Product Support Representative to join our team in the South Carolina, North Carolina, and Virginia regions of the USA.
Remote / travel role with coverage across South Carolina, North Carolina, and Virginia; U.S.A.

Requirements

• Advanced technical expertise in hydraulics, electrical, mechanical, and diesel systems.
• Strong troubleshooting and problem-solving skills with a focus on efficiency.
• Proficient in reading and interpreting drawings, specifications, and technical documentation.
• Post-secondary education in a relevant field (e.g., mechanical engineering, diesel technology, heavy equipment technical certification) or equivalent experience.
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
• Highly organized and self-motivated with the ability to work independently and manage multiple projects simultaneously.
• Adaptable and resourceful with the ability to thrive in a fast-paced and challenging environment.
• Extensive travel within the assigned region and occasional travel to Canada required.
• Passionate about the forestry industry and eager to contribute to our success.

Responsibilities

• Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
• Conduct in-depth root cause analysis of equipment failures, identifying trends and implementing effective corrective actions.
• Collaborate closely with dealers, service managers, the service team, engineering, and internal management.
• Support new machine deliveries and ensure smooth customer onboarding.
• Gather and analyze customer feedback to identify areas for product improvement.
• Participate in industry events and represent Tigercat at trade shows.
• Prepare technical reports and maintain accurate documentation.

Benefits

• Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
• Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
• 401k Matching Program: Retirement planning? We’ve got your back!
• Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
• Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed