Product Service Manager

Kirby-Smith Machinery, Inc. - Abilene, TX•Abilene, TX

11h•Onsite

About The Position

Responsible for supervising a team of mechanics to efficiently manage the repair and maintenance of equipment that falls within the scope of responsibility by utilizing the assets available in an effective and timely manner, keeping unproductive time to a minimum.

Requirements

High School Education or Equivalent
Five (5) years combined experience as a technician in a related field and supervisory experience
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Excellent verbal and written communication skills
Excellent organizational skills to appropriately manage a high volume of department paperwork.
Experience or training in management concepts and practices or the willingness and ability to obtain and apply such training in an acceptable and approved manner

Responsibilities

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility
Researches the scope of repair and prepares quotes for customers
Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards
Determines which repairs are warrantable and which are to be billed to the customer
Monitors progress of repairs and communicates with customers on the status
Monitors work in process to achieve labor goals of a maximum of 60 hours per technician
Tracks and schedules factory campaigns and ensures they are completed by set deadlines
Monitors and tracks parts returns
Completes all paperwork related to the department promptly
Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
Manages employee performance appraisals in a productive and timely manner
Maintains open and continuous communications with the Service Manager on work issues and employee matters
Performs other job-related duties as assigned
Ensures consistent and reliable on-site attendance