Product Service Engineer

Wells Fargo•Minneapolis, MN

1d•$100,000 - $179,000•Hybrid

About The Position

Wells Fargo is seeking a Senior Software Engineer in our Product Service Manager Group as part of Digital Technology & Innovation (DTI). Learn more about the career areas and business divisions at wellsfargojobs.com. This role will serve as a Product Service Manager (PSM) supporting Digital Technology & Innovation (DTI) products and platforms. This role is responsible for operational readiness, production support posture, incident and escalation management, service availability, and reliability outcomes for customer‑facing digital channels. This role applies Site Reliability Engineering (SRE) and ITIL methodologies to ensure services are observable, resilient, and prepared to detect, react, mitigate, and communicate threats to service level objectives (SLOs). The PSM partners closely with technology, product, architecture, operations, and business stakeholders to understand end‑to‑end dependencies and drive coordinated responses to incidents and operational risks. The role carries accountability for production support readiness, major incident execution, operational risk management, and the integrity of operational data and reporting used by senior leadership to assess platform stability and customer impact. In this role, you will: Lead moderately complex initiatives and deliverables within technical domain environments, ensuring production‑support readiness and operational stability for assigned products and applications Contribute to large‑scale planning of strategies, partnering with application, platform, and architecture teams to incorporate non-functional requirements (availability, resiliency, observability, performance, and supportability) Design, code, test, debug, and document for projects and programs associated with the technology domain—including upgrades, deployments, and the instrumentation needed for effective monitoring and incident response Review moderately complex technical challenges that require in-depth evaluation of technologies, procedures, and potential threats to service‑level objectives, helping drive preventative actions that reduce incident impact Resolve moderately complex issues and lead a team to meet existing or potential client needs while maintaining strong adherence to functional policies, procedures, compliance expectations, and operational best practices Serve as an escalation point during production events, coordinating detection, triage, escalation, mitigation, and restoration activities while ensuring consistent use of playbooks, runbooks, and hands-on incident leadership where needed Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges, translate complex production behaviors into clear risk assessments, and drive continuous improvement efforts

Requirements

4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of Software or Data Engineering experience
4+ years of experience working with ServiceNow as a system of record, including hands‑on use of incident, problem, and change data, and familiarity with ServiceNow reporting to support operational reporting, trend analysis, and decision‑making
2+ years of experience reporting within Power BI or Tableau
Ability to work nights and weekends to support on call schedule
This position requires a hybrid in office schedule 3 days a week
This position is not eligible for Visa sponsorship

Nice To Haves

Strong written and verbal communication skills for point in time status of major incidents as well as trend reporting
1+ years of experience with Observability/Monitoring tools: Elastic, Kibana, Grafana, AppDynamics, Kafka, Big Panda, Splunk
Ability to translate data into clear insights using Power BI or Tableau dashboards for business stakeholders
Hands‑on experience designing, developing, and maintaining Power BI or Tableau dashboards using multiple data sources
Knowledge of SharePoint development and customization. (e.g., content types, lists, libraries, templates, site columns, etc.)
Strong understanding of MS Office suite (e.g., PowerPoint, Excel, etc.)

Responsibilities

Lead moderately complex initiatives and deliverables within technical domain environments, ensuring production‑support readiness and operational stability for assigned products and applications
Contribute to large‑scale planning of strategies, partnering with application, platform, and architecture teams to incorporate non-functional requirements (availability, resiliency, observability, performance, and supportability)
Design, code, test, debug, and document for projects and programs associated with the technology domain—including upgrades, deployments, and the instrumentation needed for effective monitoring and incident response
Review moderately complex technical challenges that require in-depth evaluation of technologies, procedures, and potential threats to service‑level objectives, helping drive preventative actions that reduce incident impact
Resolve moderately complex issues and lead a team to meet existing or potential client needs while maintaining strong adherence to functional policies, procedures, compliance expectations, and operational best practices
Serve as an escalation point during production events, coordinating detection, triage, escalation, mitigation, and restoration activities while ensuring consistent use of playbooks, runbooks, and hands-on incident leadership where needed
Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges, translate complex production behaviors into clear risk assessments, and drive continuous improvement efforts