Product Service Consultant

Diversified Services Network, Inc.•Peoria, IL

21h

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Service Consultant to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! As Product Detect Consultant, you will have a significant impact on overall product quality and customer experience for Terrain technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.

Requirements

Bachelor’s Degree Computer Science, Mining Engineering or Mechanical Engineer AND 3-5 years of experience in NPI and CPI processes OR
Associate’s degree with more years of relevant experience
Customer focus, problem solving, technical excellence
Project management experience.
Experience supporting technology in an industrial or production environment.
Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
Familiar with schematics
Technical Excellence: Product Support experience.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Nice To Haves

Field experience is a plus, and mining experience will set you apart.

Responsibilities

Continuous Product Improvement
Evaluate defect in production products
Advance support for external customer
Audit customer software and hardware configuration to enhance system performance