Product Representative I

Biohorizons•Hoover, AL

32d

About The Position

The key function of this position is to provide clerical support to the Regulatory Affairs Complaint Management Department. Essential Duties and Responsibilities: Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling of Customer Complaint and Quality System Records in accordance with company procedure and work instructions Perform a quality check of Customer Complaint records in accordance with the Good Documentation Practices (GDP) procedure (Q0518) Append customer complaint records (PDF copies) to related complaints in the complaints management TrackWise system Review, document, and update the Retorts & Concessions database Distribute Customer Complaint Investigations to assigned investigators Reconcile returned products on the Returned Product Reconciliation report monthly Document customer complaint communications in TrackWise for Distributed Product complaints in accordance with company procedure and work instructions Maintain and monitor customer complaints and quality records filed or removed from the designated Complaint Management storage area; locate and retrieve customer complaint records in response to requests from authorized users Maintain proper storage of customer complaint investigations by company procedure and/ or departmental needs Other duties and responsibilities as assigned

Requirements

Strong attention to detail required
Excellent organizational, interpersonal, written, and verbal skills
Demonstrated problem-solving skills
Must have the ability to work and communicate effectively with others
Experience with MS Office suite required
High school diploma or certificate required
1+ years general office experience preferred

Nice To Haves

Associate and/or Bachelor s degree preferred

Responsibilities

Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling of Customer Complaint and Quality System Records in accordance with company procedure and work instructions
Perform a quality check of Customer Complaint records in accordance with the Good Documentation Practices (GDP) procedure (Q0518)
Append customer complaint records (PDF copies) to related complaints in the complaints management TrackWise system
Review, document, and update the Retorts & Concessions database
Distribute Customer Complaint Investigations to assigned investigators
Reconcile returned products on the Returned Product Reconciliation report monthly
Document customer complaint communications in TrackWise for Distributed Product complaints in accordance with company procedure and work instructions
Maintain and monitor customer complaints and quality records filed or removed from the designated Complaint Management storage area; locate and retrieve customer complaint records in response to requests from authorized users
Maintain proper storage of customer complaint investigations by company procedure and/ or departmental needs
Other duties and responsibilities as assigned